Return and Refund Conditions
Important information
- Return window: 30 days from delivery
- Refund processing time: 7 days after receipt of the return
- No restocking fees
- Return shipping costs: The customer is responsible for the return shipping costs
- We accept exchanges
Have you changed your mind?
You have 30 days from the delivery date to return items. However, we cannot accept returns after the 30-day period has expired.
Items must be new, unused and still have the labels attached. To start the return process, send us an email to info@luneathelabel.com with your order details and we will send you the return form.
Please note that you are responsible for the return shipping costs, but we do not charge any restocking fees!
Returns are subject to our [Terms of Use].
Returns and refunds
Once we have received your returned items, we will process your refund within 7 days. All refunds will be made to the original payment method.
If you have not received your refund after 7 days, please check your bank account first and then contact your credit card company or bank.
If you have done all of this and still have not received your refund, please contact us at info@luneathelabel.com
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Exchange of products
To request an exchange, please send us an email at
info@luneathelabel.com
You have 30 days from the delivery date to exchange the items. However, we cannot accept exchanges after the 30-day period has expired.
The items must be new and unused, and the labels must still be attached.
Incorrect or damaged item
If we have accidentally sent you the wrong item or something arrived damaged, we are here to help. Please send us an email to info@luneathelabel.com Be sure to include photos of the damage or the incorrect item, and we will take care of it!
Cancellation of order
If you need to cancel your order, simply contact us immediately at info@luneathelabel.com and provide your order number. We will cancel the order for you. Once your order has been shipped, we cannot cancel it, but you can return it at any time after it arrives.
Please note: If the package is not accepted or not picked up, it will automatically be returned to the supplier and we will be entitled to deduct £15 from the amount you will receive in return.
Need more help with your returns?
Use the form below to contact us and we will help you as soon as possible.
Contact Us: info@luneathelabel.com
Company name: DK Commerce LLC
Address:
1309 Coffeen Avenue, STE 17035, Sheridan, Wyoming 82801, United States.
Telephone number: +1 817-384-3159
Employer Identification Number (EIN): 36-5132322
Opening hours:
Monday – Friday: 9:00 – 18:00 (CST)